In a major initiative aimed at addressing the critical concerns of the Indian Banking and Financial Sector in key areas of technology, the Institute has started a Series on Best Practices. This series focuses on the systemic requirements of the banking system, studies the particular issue from relevant perspectives, various developments and best practices globally, understands the specific requirements of the Indian Banking and Financial System, and publishes a set of recommendations on each of these areas for use by the Banking Sector.
The Institute forms a Working Group consisting of Subject Experts, Bankers, Academicians, Practitioners and Industry Experts on each selected area of importance for the Banking Sector. Each group is co-ordinated by a Member of Faculty of the Institute. Presently, the Institute has eight working groups focused on the following areas:
| Working Group Area | Coordinator |
| Customer Relationship Management | Dr. V. Ravi |
| Core Banking | Dr. Mahil Carr |
| Mobile Solution to Financial Inclusion | Dr. Mahil Carr |
| Anti-Phishing | Dr. V. Radha |
| Banking Security Forum | Dr. V. Radha |
| IT Governance | Shri M. V. Sivakumaran |
| IS Governance | Shri M. V. Sivakumaran |
| Alternative Authentication Mechanisms for various Delivery Channels | Dr. M.V.N.K. Prasad |
Based on the work of the respective working groups, the Institute has published the following Best Practices:
